FAQ
frequently asked questions
How long do I have to return an item?
You have 14 days from delivery to request a return.
What are the return conditions?
Items must be:
- Unworn & unused
- With tags & original packaging
- Accompanied by proof of purchase
How do I start a return?
Email customer-support@beats-cali.com to get a RETURNS approval.
🚫Do not return anything before we respond — return addresses vary by fulfilment location. If approved, we’ll guide you step-by-step amongst others, with the appropriate/designated return address/fulfilment location.
Returns request are processed within 10 business days
What if my item is damaged or wrong?
Contact us right away;
customer-support@beats-cali.com
- if there’s an issue — we’ll make it right.
🚫 What items can’t be returned?
No returns on:
- Sale items
- Gift cards
- Perishables, personal care, flammable or custom-made items
- Digitally downloaded items, as such; music et al.
Can I exchange an item?
We don’t offer direct exchanges. Return the item, then place a new order for the one you want.
What about EU cooling-off rights?
If you’re in the EU, you can cancel or return within 14 days, no reason needed. Standard return conditions still apply.
When will I get my refund?
Approved refunds go back to your original payment method within 14 business days. If it’s been more than 20 business days, please email us at;
customer-support@beats-cali.com